Anti-discrimination Regulations and Laws

The anti-discrimination regulations and laws listed are:

  • Disability Discrimination Act 1992
  • Sex Discrimination Act 1984
  • Age Discrimination Act 2004
  • Racial Discrimination Act 1975

Responsibilities for Duty of Care

Responsibilities for duty of care include:

  • Obtains assistance by activating alarms.
  • Prevents losses and damage by reporting irregularities, alerting policy and procedure violators, and restricting trespassers.
  • Directs drivers to control traffic.

Workplace Health and Safety (WHS)

Regarding WHS:

  • Due to its nature, security work is unpredictable and can be very dangerous.
  • Depending on the risk rating, the hazard in the various sorts of missions performed by security personnel increased.
  • These will differ depending on the work or assignment assigned to the Security Officer.

Communication for Security Teams

Communication Equipment

  • Two-way radios
  • Cell phones

Key Communication Phrases

The following key phrases are used to convey messages:

  • ROGER: means message understood
  • OVER: A call sign transmission has been received.
  • OUT: At this time, the call sign has stopped transmitting.

Steps for Sending a Message

The following steps should be followed when sending a message:

  • Your call sign comes first in the message, followed by the call sign of the person you want to reach.
  • Any time you anticipate a response, end your communication by saying “OVER.”
  • Use the term ROGER to let someone know you’ve heard and comprehended their broadcast when responding to their message.

Methods for Communicating Positively

  • Keep your body language positive
  • Steer clear from negative words.
  • Be specific to the subject.
  • Avoid using forceful words.
  • Keep online communication positive

Techniques for Non-Verbal Communication

Following are the techniques for reading and using non-verbal communication:

  • Appropriate voice tone.
  • Appropriate facial expressions.
  • A confident handshake.
  • Good eye contact.
  • Effective gestures.

Safeguarding Confidential Information

The following tips should be used for safeguarding confidential information:

  • Do not provide access to the client’s information to everyone.
  • Securely share documents.
  • Use anti-virus software where you can store data
  • Always kept client information file password protected.

Social and Cultural Differences

Social and cultural differences may be expressed using the following:

  • Age
  • Beliefs, values or practices
  • Cognitive ability
  • Conventions of gender or sexuality
  • Cultural stereotypes
  • Disability
  • Dress
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