CHAPTER 2: MONITOR PEOPLE ENTERING PREMISES

  1. Check the identity of persons entering premises by matching relevant details on identification (ID) documents or using electronic ID equipment. ID Verification should always be conducted diligently.
  2. Allow person to enter premises where ID and authority to enter have been validated. ID Verification ensures proper access and safety.
  3. Use appropriate interpersonal techniques and oral and non-verbal communication to clarify issues and confirm compliance with conditions of entry.
  4. Refuse entry to persons where conditions of entry have been breached using communication that takes account of social and cultural differences, and is in a form that is preferred and understood by the receiver.

2.1 Check the identity of persons entering premises by matching relevant details on identification (ID) documents or using electronic ID equipment.

  • The security team may face legal consequences if they don’t thoroughly examine a non-exempt minor’s identification (ID) before allowing them onto the premises. Proper ID Verification reduces legal risks.
  • It is crucial to scrutinise IDs; simply confirming an ID won’t shield you or your personnel from punishment if the person in the photo differs significantly from the person presenting the ID.

Types of identification required to confirm entry to premises:

  • A photo identification card (for example, a proof of age card or Australia post keypass identity card).
  • Australian driver licence or learner permit.
  • Foreign driver licence.
  • Passport (from any country).
  • Other recognised proof of age cards like ID cards or paperwork.
  • Letters of authority.
  • Temporary passes.
  • Work permits.

2.2 Allow person to enter premises where ID and authority to enter have been validated.

  • Security officers are employed to protect people and property by discouraging improper or unlawful behaviour and keeping a look out for any impending risk or criminal activity. Fundamentally, ID Verification helps security officers maintain these standards.
  • The security guard could be required to stand or sit at a site’s main entrance.
  • A security guard may be ordered to stand or sit at a site’s main entrance.
  • The guard’s primary responsibilities include checking the identification of anyone accessing a facility and determining whether they are authorised to do so.

Key points to remember when checking ID’s:

  • Identification using a photo ID card and comparing the photo with the face of the person.
  • Checking the complete name and signature of the person.
  • Name of the company and signature of the issuing authority.
  • Date of expiry on the ID card.

2.3 Use appropriate interpersonal techniques and oral and non-verbal communication to clarify issues and confirm compliance with conditions of entry.

  • A collection of contract terms that a person agrees to by entering your premises is the condition of entry.
  • Consider the case of a business where customers, clients, or spectators frequent the location, such as parking lots, live event venues, nightclubs, or sports facilities. Clearly, ID Verification is essential in such environments.
  • You will most likely need entry conditions that your clients must agree to before entering the premises.

Complying with conditions of entry:

  • Customers are required to agree to bag searches as they leave a retail business.
  • Excluding any liability for valuables stolen from cars parked in a parking lot.
  • Using a mobile phone to film or record performances at a music concert is prohibited.
  • It is prohibited to bring alcohol or certain things onto the premises.
  • A parent must accompany children under the age of 12 at certain events.
  • The client enters at their own risk.

Some signs of conflict escalation:

  • A person who clenches their fists or tightens and loosens their jaw.
  • During a conversation, an abrupt shift in body language or tone.
  • The individual begins to pace or fidget.
  • A shift in eye contact style.
  • The “Rooster Stance” entails projecting the chest and moving the arms away from the torso.
  • Disruptive behaviours include yelling, bullying, intentionally disobeying rules, and refusing to cooperate with them.

Techniques to defuse and resolve conflict:

  • Deal with the issue at hand, not the individual.
  • Active listening is encouraged.
  • Look for shared passions.
  • Choose the most advantageous substitute for a negotiated agreement.

2.4 Refuse entry to persons where conditions of entry have been breached using communication that takes account of social and cultural differences and is in a form that is preferred and understood by the receiver.

  • You have the right to refuse persons from entering your premises as long as you do not violate any anti-discrimination laws.
  • As per the Australian Human Rights Commission, it is illegal to refuse entry to a person based on certain characteristics.

Ways in which social and cultural differences may be expressed:

  • Dress and personal presentation.
  • Food.
  • Language.

You may be refused entry (Refusing entry to persons taking into account social and cultural differences):

  • If you are prohibited from entering or have a reputation for causing a disturbance.
  • You’re acting disorderly or intoxicated, or both.
  • The premises are too crowded or about to close.
  • You have the appearance of being armed.
  • You appear untrustworthy or trouble-prone.
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