CHAPTER 2: MONITOR THE WORK AREA AND IDENTIFY THE PERSON REQUIRING REMOVAL FROM THE PREMISES

  1. Check premises layout and confirm access and exit points, locations of facilities and emergency equipment.
  2. Maintain observation and situational awareness to identify person behaving in a manner that poses a security risk or breaches premise’s rules.
  3. Approach person to discuss behaviours of concern using positive oral and non-verbal communication.

2.1 Check premises layout and confirm access and exit points, locations of facilities and emergency equipment.

  • A site layout plan shows a detailed layout of the entire site and the relationship of the proposed works to the property’s boundary, nearby roads, and neighbouring buildings.
  • Plans for site layout may include a location for:
    • Emergency routes and staging areas.
    • Entrances, access, security, and access controls.

Checking the premises’ layout and location of facilities:

  • Areas with phone or radio network problems.
  • The location of firefighting equipment and supply pipes.
  • Fire escapes and locations with fire alarm boxes; be aware of areas with unique fire suppression systems and the chemicals in those systems.
  • Safes and computer rooms, as well as storage areas for valuables or expensive equipment, are highly sensitive sites.
  • The exterior doors of a building and all gates on the site.
  • Control rooms for utilities (such as electricity, water, and gas).
  • Install backup power systems or a diesel generator.
  • Switches for electricity.
  • Pipes transport gas, steam, and other liquids.
  • Areas for storing flammable and dangerous materials.
  • If any dangerous equipment exists.
  • First-aid facilities.
  • Restricted areas where phones and radios are prohibited.

2.2 Maintain observation and situational awareness to identify person behaving in a manner that poses a security risk or breaches the premise’s rules.

  • The ability of security personnel to identify, process, and comprehend information about how to survive in an emergency while performing security work is called situational awareness.
  • One of the most important aspects for a security guard is effective observation, so it makes sense to find ways to be as alert as possible.

Types of security risks

  • Assault or harm.
  • Break-in.
  • Burglary.
  • Deliberate or accidental damage.
  • Pilferage.
  • Sabotage.
  • Theft.
  • Threats of loss, harm or damage to persons or property.
  • Trespass.
  • Unauthorised access.

2.3 Approach the person to discuss behaviours of concern using positive oral and non-verbal communication.

  • When you hire a security team to protect your business, you trust that they have the skills and experience required to protect your employees, customers, and property.
  • You have security personnel in the first place because you are concerned about the potential threat that could put people and the reputation of your business at risk.

Some indications that a person may be agitated to a level that could become a threat

  • Loud yelling.
  • Verbal threats.
  • Talking about violence.
  • Invading the space of other people.
  • Body language, including flared nostrils, red face and balled fists.
PreviousNext