CHAPTER 1: CONFIRM AND COMPLY WITH WORK PROCEDURES AND LEGAL REQUIREMENTS FOR SECURITY SCREENING
- Read workplace instruction, standard operating procedures and policies including workplace health and safety (WHS) to ensure Screening Compliance.
- Clarify screening requirements with relevant persons.
- Apply to screening tasks to ensure compliance with legal rights and responsibilities, and promote Screening Compliance in every process.
- Check personal presentation to ensure it complies with workplace standards for appearance, which is also a key element for Screening Compliance.
Situations that require providing notification to emergency services:
- Serious injuries to workers
- Explosion
- Flood
- Fire
- Release of radioactivity and chemical spill
- Theft
1.1 Read workplace instruction, standard operating procedures and policies, including workplace health and safety (WHS)
- A security guard’s duties and obligations do not stop guarding, monitoring, patrolling, and reporting to authorities in case of any criminal behaviour.
- Sometimes, they may be expected to run errands, answer their boss’s texts and phone calls, and take on extra obligations.
- Understanding the tasks and responsibilities of unarmed security guards will help us work more effectively with them and maintain Screening Compliance.
What is the standard operating procedure?
- The capacity to outline the actions and procedures necessary to carry out a certain task is made possible by standard operating procedures (SOP).
- An SOP aims to ensure that operations are performed consistently and accurately.
- An SOP should be accessible where the work is being done.
Reading SOPs for the Baggage X-Ray machine:
- Operating the machine
- Inspecting Objects
- Powering off the machine
Objectives of work instructions and workplace policies governing work tasks:
- To encourage and foster the greatest standards of effectiveness, service, equipment, and moral behaviour among those in the security profession tasked with protecting someone else’s property.
- Assure the public that the laws governing security officers comply with public health and safety standards.
- To establish broad guidelines for the professionalism and competence of workers engaged in the industry’s property-guarding sector.
- The minimal standard is the one outlined in the code.
1.2 Clarify screening requirements with relevant persons.
- A thorough screening procedure that identifies potential risks and helps prevent security breaches is necessary to maintain security in an organisation.
You may clarify screening requirements from the following relevant persons:
- Aviation staff
- Client
- Colleagues
- Maritime staff
- Security personnel
- Supervisor
Screening requirements may include the following:
- Background checks
- Verification of identity
- Training and awareness
- Monitoring and auditing
- Regular vulnerability assessments
- Incident response plan
1.3 Apply to screening tasks to ensure compliance with legal rights and responsibilities
- A security procedure is a predefined sequence of activities that carry out a specific security task or function.
- Security procedures, once implemented, provide a set of established actions for carrying out the organisation’s security affairs, facilitating training, process auditing, and process improvement.
- In addition, security procedures serve as a starting point for implementing the consistency required to reduce variation in security processes, thereby increasing security control within the organisation.
Security officer responsibilities while performing screening tasks:
- Setting up security controls and systems.
- Regularly inspecting and patrolling the property.
- Watching security cameras and reporting strange behaviour.
- Interacting with emergency medical workers, fire departments, and law enforcement.
- Controlling public access and guaranteeing the safety of all employees and guests.
- Attending to alarms and reviewing surveillance footage.
- Examining occurrences, suspicious activity, and security lapses.
- Catching trespassers and offenders.
- Keeping track of activities and creating surveillance reports.
- Adhering to corporate guidelines and laws.
1.4 Check personal presentation to ensure it complies with workplace standards for appearance
- Having a uniformed security officer present is one of the most effective ways to maintain a location’s safety and security, supporting Screening Compliance.
- The uniform is crucial to ensuring safety since it distinguishes an officer from the public as someone in a position of authority.
Personal presentation as a security officer:
- Clean, neat hair.
- A fully ironed and clean uniform.
- Soft-soled boots that are clean.
- During lengthy patrols, the chance of painful feet, knees, and shin splints will be reduced by eliminating noisy footsteps and increasing impact absorption provided by soft soles.
- A freshly shaven face will improve your professional appearance.
Tips for maintaining personal dress and appearance of security officer:
- Always dress in neat, well-fitting uniforms.
- Men can have short or long hair as long as it looks presentable.
- Respect the site’s designated dress code (tie, shirt, logos).
- You can have clean-shaven, well-groomed facial hair or long hair.
- Only the top button of your shirt should be opened if a tie is not worn.
- There is never a bad time to groom.
- Shirts should always be tucked in.
- Women’s hairstyles include buns and ties.
- Try to avoid colour differences in uniforms.
- This is also a safety measure to avoid someone getting a grip on your hair.
- Try to avoid colour differences in uniforms. Wear rubber-soled shoes to prevent slipping and falling.
- Replacement of uniforms and equipment: Any discoloured or unsightly uniforms or equipment may be exchanged at any time.
- Avoid donning caps and toques inside such structures.
- Try wearing them only outside during winter and summer. Additionally, Screening Compliance is vital throughout all these activities.