CHAPTER 1: CONFIRM AND COMPLY WITH WORK PROCEDURES AND LEGAL REQUIREMENTS FOR MONITORING AND CONTROLLING INDIVIDUAL AND CROWD BEHAVIOUR

  1. Read work instructions and standard operating procedures for monitoring and controlling individual and crowd behaviour and clarify work tasks with relevant persons.
  2. Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.

1.1 Read work instructions and standard operating procedures for monitoring and controlling individual and crowd behaviour and clarify work tasks with relevant persons.

  • The capacity to outline the actions and procedures necessary to carry out a certain task is made possible by standard operating procedures (SOP).

Work tasks may relate to:

  • Control of exit from and access to premises.
  • Crowd control.
  • Escort of people.
  • Routine security monitoring of site.
  • Screening of people.

You may clarify work tasks with the following relevant persons:

  • Clients.
  • Colleagues.
  • Emergency services personnel and agencies.
  • Security personnel.
  • Supervisor.

Standard operating procedure to work within a security team:

  • Professionalism.
  • Standard operating procedures vary with each employer.
  • Licenses.
  • Emergency.
  • Report writing.
  • Work as a team.
  • Chain of command.

1.2 Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.

  • By creating and putting into place efficient rules and procedures, security is the concept of providing protection, defence, safety, and confidence.
  • To deter crimes and make it easier to identify those who conduct them, business security involves setting minimum criteria for installing and using all security plans, equipment, and procedures.
  • A security program addresses no rule.
  • The Security Program outlines the policies and procedures for establishing and upholding a secure working environment.

The general security-related policies and procedures include:

  • Access control policies and procedures.
  • Arresting policies and procedures.
  • Procedures for approaching a Person of Interest.
  • Code of conduct.
  • Code of ethics.
  • Complaints process.
  • Documentation and record keeping.
  • Dress and behaviour.
  • Patrol System and Standards.

Security officer responsibilities:

  • Setting up security controls and systems.
  • Regularly inspecting and patrolling the property.
  • Watching security cameras and reporting strange behaviour.
  • Interacting with emergency medical workers, fire departments, and law enforcement.
  • Controlling public access and guaranteeing the safety of all employees and guests.
  • Attending to alarms and reviewing surveillance footage.
  • Examining occurrences, suspicious activity, and security lapses.
  • Catching trespassers and offenders.
  • Keeping track of activities and creating surveillance reports.
  • Adhering to corporate guidelines and laws.
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