Chapter 2: Plan, Organise and Complete Daily Work Tasks

2.1 Check work instructions and confirm own role, responsibilities, authority and reporting requirements and timeframes

• Work Instructions are documents that clearly and precisely detail the exact way to accomplish particular jobs that, if not done correctly, may cause inconvenience or damage.
• The security teamwork instruction provided the groundwork for a strong team working on a proper security task.

Roles and responsibilities for security team members

• Access control of premises
• Searching and Frisking
• Patrol Duty
• Facilitating Parking and Traffic movement
• Incident Management
• Duties of a security system operator

What to write in a Security Incident report?

• What took place?
• Where did it take place?
• Why did that take place?
• Who took part in or saw the incident?
• When did it take place?
• How did that take place?

Who should write the report?

• The security guard is responsible for writing incident reports.
• They must obtain all pertinent information about the occurrence from those who were present during or saw the event.

---

2.2 Organise equipment and plan work schedule to meet designated timeframes

• Any firm must have a schedule that provides a defined shift pattern for its personnel to operate at peak efficiency.
• The objective should be to create a workable, performance-focused schedule that offers the most coverage at the organisation’s lowest possible expense.

Shift patterns considered when planning the work schedules of security teams

• The 84-hour Week
• The 108-hour Week
• The 168-hour Week

Equipment to be organised include

• Notepad and Pen
• Clothing
• Flashlight
• Defence equipment

---

2.3 Identify factors that may impede successful completion of work tasks and promptly notify relevant persons

• To complete work tasks, security personnel may face substantial challenges. Impediments may differ between premises.

Workforce problems

• Sun exposure
• Rashes and skin troubles
• Impact on performance and mood
• Dehydration

Notify your supervisor

• Discuss: Discuss the problem.
• Discuss: Discuss how its impacts your performance.
• Request: Request for the solution.

---

2.4 Use information technology to organise and complete work tasks

• Technology innovation is causing a rapid change in the security guard industry.
• Changes in client expectations and the workforce are being brought about by the switch to new security guard technology.

Technological Changes

• Mobile devices, cloud software, cameras, drones, and integrated biometric access control systems are now part of security guard technology.
• Even the initial iterations of robot guards are part of its ongoing evolution.
• The influence of smartphones has been by far the biggest change.

What is the communication pathway?

• The term “communication pathway” refers to a radio network that has created a communication channel between security officers and the control room.
• Using the communication method, security guards will be informed of who receives and replies to messages. Creating a communication path has the advantage of preventing message loss.

Basic operational functions of mobile devices, telephones and radios used to transmit and receive security information

• Two-Way Radios
• Cell Phones