CHAPTER 1: CONFIRM AND COMPLY WITH WORK PROCEDURES AND LEGAL REQUIREMENTS FOR MANAGING INTOXICATED PERSONS.

  1. Read work instructions and standard operating procedures for work in venues where persons may be intoxicated, and clarify requirements with relevant persons to support managing intoxicated persons security compliance.
  2. Read workplace policies and apply to work tasks to ensure compliance with legal rights and responsibilities when maintaining security in venues where people may be intoxicated. Managing intoxicated persons security compliance is essential for keeping venues safe and adhering to regulations.

1.1 Read work instructions and standard operating procedures for work in venues where persons may be intoxicated, and clarify requirements with relevant persons.

  • What is the standard operating procedure?
  • The capacity to outline the actions and procedures necessary to carry out a certain task is made possible by standard operating procedures (SOP).
  • A standard operating procedure is a written description of the routine tasks important to the accuracy of the investigation.
  • An SOP’s goal is to ensure that operations are performed consistently and accurately, supporting managing intoxicated persons security compliance.
  • An SOP should be accessible where the work is being done.

Clarifying tasks in managing an intoxicated person

The clarification of duty can vary from venue to venue; workplaces can assign tasks to their employee either with written documents or verbal messages in meetings. Additionally, managing intoxicated persons security compliance depends on clear communication of roles.

Relevant persons who are involved in clarifying duty are:

  • Clients.
  • Colleagues.
  • Emergency services personnel and agencies.
  • Members of the public.
  • Security manager/head.
  • Supervisor.

1.2 Read workplace policies and apply to work tasks to ensure compliance with legal rights and responsibilities when maintaining security in venues where people may be intoxicated.

  • A workplace policy is any regulation or instruction that establishes acceptable behaviour or industry standards in a formal setting.
  • Workplace policies frequently cover employment, peer or customer interactions, and health and safety.
  • Employers typically link their policies with their company objectives and the type of workplace culture they want to create.
  • They establish the senior management’s expectations as well as the organisational norms. Numerous policies are in place to abide by local, state, or federal laws.

Guidelines related to the responsible serving of alcohol

  • Establish a housing policy covering:
    • Legislation and rules.
    • Staff responsibilities.
    • Serving techniques.
    • Refusal of service.
  • Avoid promotions that promote excessive alcohol intake.
  • Train your staff on how to provide alcohol responsibly.
  • Determine and deal with probable troublesome circumstances.
  • Make the appropriate environment.
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