CHAPTER 4: APPLY INTERVENTIONS AND REMOVE PERSON FROM PREMISES.

Explain the reasons for removing a person from the premises and provide options or assistance to leave.
Ask the person to leave the premises using oral and non-verbal communication that is courteous and takes account of social and cultural differences; removal of a person from premises should always be handled respectfully.
Use interpersonal techniques and negotiation skills to defuse conflict and respond to incidents, including removing individuals from premises where appropriate.
Escort person from premises in a calm manner, taking precautions to maximise their safety and security upon departure; proper removal from premises is essential.
Escort person from premises using reasonable force and suitable and safe escort restraint, ensuring the process of removing a person from premises is conducted lawfully.

4.1 Explain the reasons for removal from premises and provide options or assistance to leave.

A security guard may ask you to leave or refuse entry if you do not follow a location’s rules; removing a person from premises is a necessary step in enforcing these rules.
For example, a venue may require you to wear shoes or not enter if you are too drunk, and removing a person from premises for these reasons ensures safety and compliance.

If a person refuses to leave or tries to enter when they’ve said you can’t, security guards can use reasonable force to prevent you from entering or enforce removal from premises.
They can only use force against you if they are on duty, the situation is reasonable, and they genuinely believe removing a person from premises is necessary.
They are not permitted to use force against you if you have already left the premises, so removing a person from premises must always be reasonable and justified.

Disputes
Fire issues
In case of emergency hazards, removing a person from premises protects everyone.
Persons shows signs of intoxication and removal from the premises may be warranted.

Dress and personal presentation, which may influence how removing a person from the premises is approached.
Food preferences
Language
Religion
Social conventions
Traditional practices
Values and beliefs, all relevant when considering removal of a person from the premises.

A collection of contract terms that a person agrees to by entering your premises is the condition of entry; if violated, removing a person from the premises may be necessary.
Consider the case of a business where customers, clients, or spectators frequent the location, such as parking lots, live event venues or nightclubs. Removal of persons from premises in these settings must follow clear protocols.
You will most likely need entry conditions that your clients must agree to before entering the premises, which can include provisions for removing a person from premises if they breach these rules.

Active listening
The tone of voice and body language
Maintaining professionalism is critical in the process of removing a person from premises.

The main responsibility of a security guard is to control access and egress to a facility or area, including removing a person from the premises when needed.
Only authorised personnel, vehicles, and materials are allowed to enter, move within, and leave the facility, and removal of any unauthorised person from premises is part of these duties.
This protects all personnel, property, and the facility; removing a person from premises when necessary is part of this protection.
Security officers will discourage, detect, and detain potential violators through their presence and professional performance of duties, including the removal of a person from premises.
People associated with criminals or criminal activity tend to avoid facilities and/or areas where professional Security Officers are present, and removal of a person from premises helps maintain safety.

Signage
Stanchion ropes
Wristbands
Surveillance tools, which can support the safe removal of a person from premises.

Reasonable force is allowed when escorting a person from the premises, which may involve removing a person from premises to maintain order.
However, the use of force should be proportionate to the severity of the crime and the risk to the guard and others; always consider the appropriateness of removing a person from the premises under the circumstances.

Standing/seated positions
Floor
Wall; each method may be used when removing a person from premises safely and securely.